At Dolci Lusso, we proudly serve customers around the world. To offer a wide selection of products at competitive prices, we work with a network of trusted fulfillment and shipping partners. As a result, processing and delivery times may vary depending on product availability, destination, carrier performance, customs processing, and other factors outside our direct control.

ORDER PROCESSING

Orders are typically processed as quickly as possible, though processing times will vary based on supplier availability, inventory, and order volume. During periods of high order volume, holidays, promotions, or supplier-related delays, processing times may be longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

ORDER CANCELLATION

Once an order has entered processing or has been transmitted to the fulfillment partner, cancellations cannot be guaranteed.

ORDER CHANGES

Once order processing begins, changes to products, quantities, sizes, colors, addresses, or shipping methods may no longer be possible.

DELIVERY ESTIMATES

Estimated delivery times are displayed at checkout and vary based on destination, shipping method, and product availability.

Any shipping or delivery dates shown on the website or at checkout are estimates only and are not a guarantee. While we make every effort to ensure timely delivery, delays may occasionally occur due to factors beyond our control.

Additionally, product availability is dependent on supplier inventory. In rare cases, an item may become unavailable after an order is placed. If this happens, we may cancel the impacted order and issue a refund.

SPLIT SHIPMENTS

Since products may ship from different fulfillment centers, orders may arrive in multiple shipments with separate tracking numbers.

TRACKING INFORMATION

Tracking information may take several business days to update after a shipping label is created. This issue is outside of our control.

DELAYS AND CIRCUMSTANCES BEYOND OUR CONTROL

As we rely on third-party fulfillment partners, carriers, customs authorities, and postal services, we cannot be held responsible for delays resulting from circumstances outside our reasonable control, including but not limited to:

• Inventory shortages
• Warehouse congestion
• Carrier capacity
• Customs inspections or clearance/port delays
• International transportation disruptions
• Severe weather or natural events
• Public holidays and peak shopping seasons
• Carrier service interruptions or operational issues
• Labor disruptions or strikes
• Other global logistics issues

We appreciate your patience and understanding should any of these circumstances affect your order.

EXPEDITED SHIPPING

Where available, expedited shipping options may be offered at checkout for an additional cost. Selecting an expedited shipping method may reduce transit time; however, expedited shipping does not guarantee delivery by a specific date and remains subject to carrier, customs, and other external delays.

Please note: Expedited shipping only affects transit time after the order has been processed and does not shorten processing time or supplier fulfillment time.

CUSTOMS, DUTIES, AND TAXES

Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by local authorities. Unless otherwise stated, these charges are not included in the purchase price or shipping fees.

LOST OR UNDELIVERED PACKAGES

If your tracking information indicates that your package has been lost in transit or has not been delivered within a reasonable period after shipment, please contact us at support@dolcilusso.com.

We will work with the carrier to investigate the issue and, where appropriate, provide a replacement shipment or another reasonable resolution at our discretion.

If a carrier confirms that a package has been lost in transit, our primary remedy will be to reship the order. Refunds will not be issued solely due to carrier-related delays.

Replacement shipments are subject to product availability.

Packages marked as delivered by the carrier but reported as missing may require additional investigation before a replacement can be approved.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information at checkout.

If an incorrect, incomplete, or undeliverable shipping address is provided and the order has already entered processing or has been shipped, we may be unable to modify the shipment.

If a package is returned to us due to an incorrect address, refusal of delivery, or failure to claim the package, customers may request a reshipment. A $15 reshipment fee may apply to cover shipping and handling costs.

If you discover an error in your shipping information, please contact us immediately at support@dolcilusso.com. While we will make every effort to assist, we cannot guarantee that changes can be made once an order has been processed.

REFUNDS RELATED TO SHIPPING

Shipping delays caused by customs processing, carrier disruptions, weather events, supplier delays, peak-season demand, or other circumstances beyond our reasonable control are not grounds for cancellation or refund.

However, our customer support team is committed to working with customers in good faith to find a fair and reasonable resolution whenever possible.

To reiterate: shipping or fulfillment delays alone are not grounds for cancellation or refund when they are caused by factors outside our reasonable control.

CONTACT US

If you have any questions about your order or our Shipping Policy, please contact us at:

support@dolcilusso.com